CANCELLATION & RENEWAL POLICY

tamos AI Cancellation & Renewal Policy

Last Updated: September 22, 2026

1. Who We Are

tamos is an educational technology product independently owned and operated by Brandmerce, LLC ("tamos," "we," "us," or "our").

This Cancellation & Renewal Policy applies to paid tamos subscriptions purchased directly from tamos.

2. Annual Subscription

tamos is currently offered as a 12-month annual subscription.

Your subscription is billed in advance for the annual term displayed at checkout. The applicable price, included features, renewal terms, and any special purchase conditions will be disclosed before you complete your purchase.

Unless expressly stated otherwise at checkout, subscription fees are non-refundable once payment is successfully completed and the annual subscription term begins, except where required by law.

3. Automatic Renewal

Unless the purchase screen expressly states otherwise, your annual tamos subscription will automatically renew for another annual term at the end of the current subscription period.

By purchasing an automatically renewing subscription, you authorize tamos to charge the payment method associated with your account for the applicable renewal price and any required taxes.

Where required by applicable law, we will provide advance notice of an upcoming automatic renewal.

You may cancel automatic renewal at any time before your next renewal date.

4. How to Cancel

The Parent Administrator may cancel automatic renewal through the available Plans & Billing or subscription-management controls within tamos.

If online cancellation is unavailable, you may email info@tamos.ai from the email address associated with your account with the subject line:

Cancel Subscription

To prevent a future renewal, your cancellation must be completed—or a valid cancellation request must be received—before the applicable renewal date.

Simply discontinuing or no longer using tamos does not cancel your subscription or automatic renewal.

We may take reasonable steps to verify a cancellation request before making changes to an account.

5. Effect of Cancellation

Cancellation prevents the subscription from renewing for another annual term. The student will continue to have access to tamos through the end of the already-paid annual subscription period.

Canceling your subscription:

• does not end the current annual subscription term early;

• does not create a full or prorated refund, credit, or reimbursement for unused time; and

• does not automatically delete the family workspace, student records, portfolio content, transcripts, or other family content.

If the student stops using tamos after cancellation, the same terms apply. The current annual subscription remains active through its scheduled end date, and no unused portion of that term is refundable except where required by law.

Account cancellation and account deletion are separate actions. Data retention and deletion are governed by our Privacy Policy.

6. Refund Policy

tamos has a no-refund policy for active annual subscription terms.

Once payment is successfully completed and the annual subscription term begins, the purchase is non-refundable, except where required by law or where tamos expressly approves a refund in writing.

Canceling your subscription stops the next annual renewal. It does not result in a refund for the remaining unused portion of the current annual term.

Choosing not to use tamos, discontinuing use during the annual term, or requesting account deletion does not create a right to a full or partial refund.

7. Step Up for Students & Scholarship Purchases

tamos is independently owned and operated by Brandmerce, LLC. tamos is not affiliated with, endorsed by, partnered with, or currently an approved direct supplier through MyScholarShop by Step Up For Students or any federal or state-funded scholarship program.

Families purchasing tamos currently do so directly from tamos.

Step Up Reimbursement

Families participating in an eligible Step Up For Students scholarship program may choose to submit their tamos purchase for possible reimbursement. Under current Step Up purchasing guidelines, tamos may fall within Instructional Materials — Educational Software & Subscriptions.

Reimbursement is not guaranteed by tamos. Before purchasing, parents or guardians are responsible for confirming with Step Up For Students that tamos is eligible for reimbursement under their student's scholarship and that sufficient scholarship funds are available.

No Refunds After Purchase

tamos subscriptions are purchased as a 12-month annual subscription. Once payment is successfully completed and the annual subscription term begins, the purchase is non-refundable, except where required by law.

If Step Up For Students subsequently reimburses a parent or guardian for that purchase, cancellation of tamos does not create a refund. No unused portion of the annual subscription will be refunded to the family or returned to Step Up solely because the student stops using tamos or the subscription is canceled.

Cancellation prevents the subscription from renewing for another annual term. The student will continue to have access through the end of the already-paid annual subscription period.

Future Renewals

Step Up reimbursement or scholarship eligibility for one annual subscription term does not guarantee eligibility for a future renewal. Parents intending to use scholarship funds for another year are responsible for confirming their student's active scholarship status and current reimbursement requirements before each annual renewal.

If tamos later becomes an approved MyScholarShop supplier, purchases made through MyScholarShop will be subject to the applicable Step Up For Students and MyScholarShop requirements in effect at that time.

If a refund is otherwise required by law or expressly approved by tamos, any scholarship-funded amount will be handled in accordance with applicable Step Up For Students requirements.

8. Exporting Student Records

Because tamos may contain important homeschool records, projects, portfolio content, transcripts, and other evidence of a student's learning, we recommend exporting any records your family wishes to preserve before requesting permanent account deletion.

Available export options may depend on the features and services available to your account.

9. Failed Payments and Price Changes

If a renewal payment fails, we may retry the payment method, notify the Parent Administrator, suspend renewal, or limit paid features.

Subscription pricing may change for future annual terms.

Where required by law, we will provide appropriate advance notice before a pricing change or automatic renewal applies to an existing subscription.

10. Questions or Billing Concerns

If you believe a charge was made incorrectly or have questions about cancellation or renewal, please contact us so we can investigate.

tamos
A product of Brandmerce, LLC
425 Town Plaza Ave.
Ponte Vedra Beach, FL 32081

Email: info@tamos.ai
Cancellation subject line: Cancel Subscription

Nothing in this Policy limits any consumer right that cannot legally be waived.